Gransino Casino FAQ

General Questions

Is Gransino Casino licensed to operate in the UK?

Yes, Gransino Casino operates under international regulations and complies with industry standards for UK players.

Can I play Gransino games on mobile devices?

Absolutely! Our site is fully optimized for iOS and Android devices with no app download required.

Are the games at Gransino Casino fair?

Yes. All our games are powered by certified Random Number Generators (RNGs) and tested for fairness by independent agencies.

Is there a loyalty or VIP programme?

Yes, Gransino offers a multi-level VIP programme with exclusive rewards, cashback, and personal account management.

Service & Account Support

How do I verify my account?

To verify your account, submit valid proof of identity and address under your profile section. This process is required before making a withdrawal.

How long do withdrawals take to process?

Withdrawals are typically processed within 24–48 hours. Exact timing depends on your chosen payment method.

What should I do if I forget my password?

Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.

How can I contact customer support?

You can reach our support team 24/7 via live chat or email. We're always here to help with any issue or question.

If you have any other questions or concerns about our digital services, please contact our friendly team. We are always happy to talk and help you find the best solution for your needs.